Home > Star Facts > Star Case Shipping Facts
Shipping Facts
How Will My Cases Arrive?

Only in an absolute emergency do we ship via tugboat and barge. STAR CASE uses several carriers on an international basis. More often than not your cases will be within the size and weight limitations enforced by the most popular parcel services allowing very prompt delivery. Common Carrier truck lines are our second option for shipping your case(s) to your destination. Only when an item exceeds the limits of the parcel services or the total number of units makes shipping the cases via parcel service impractical, do we use Common Carrier truck transport.

STAR CASE uses major common carriers on a national basis for most surface truck shipments. These carriers provide perhaps the broadest coverage of service throughout the United States and have dispatch and consolidation centers in nearly every major metropolitan area.

Prior to shipment from STAR CASE we wrap each Star Case product individually with high strength sheet corrugated material to avoid damage or marring in transit.

The following material deals with how to determine the most common parcel sizing and weight limitations per package. Air Freight is an expensive proposition that should be used only if there's an emergency. If you have any questions regarding specific air freight rates please contact an air freight forwarder in your local area.

UPS PARCEL WEIGHT & SIZE LIMITATIONS

Maximum weight per package------------150 Pounds

Maximum size per package-----------------165 Inches (longest dimension cannot exceed 108 inches.)

NOTE! Remember to add 9" to the girth dimension to compensate for STAR CASE-PROVIDED corrugated wrapping material around case.

ATA Cases must be measured carefully prior to shipment to determine Girth Dimensions, Baggage Requirements and Dimensional Size for Shipping Limitations

A (12") x 2 = 24" +
B (15") x 2 = 30" +
C (24") x 1 = 24" +
D*( 9") x 1 = 9" +

(Ax2)+(Bx2)+(Cx1)+(Dx1)= 87" (Girth)

*D = Combined increase to outside
dimensions of 9" for Star Case provided
protective packaging.

For comprehensive, accurate and up-to-date information on size limitations, restrictions & regulations for major parcel services and air freight transporters, visit the following internet web sites:


UPS - United Parcel Service

Fed Ex - Federal Express

FAA - Federal Aviation Administrations

http://www.ups.com http://www.fedex.com http://www.odfl.com http://www.dhl.com

http://www.faa.gov


Helpful Things to Remember and Questions to Ask Before Shipping or Putting Your Case(s) into Service-------

starbutton.gif (1142 bytes) Normal doors are 32" wide and 80" high. Is there any variance in your environment?

starbutton.gif (1142 bytes) Maximum door width for a common carrier truck is 90". Will your case fit? Don't forget to take into consideration door width and height of other vehicles your cases might be transported in.

starbutton.gif (1142 bytes) Will the case you've designed fit in the intended vehicle of transport (car, plane, truck, van)?

starbutton.gif (1142 bytes) If case is to be ramp-loaded, have you inquired as to the width of the ramp? This is very important if case has casters.

starbutton.gif (1142 bytes) If case is to be carried on board an airliner, have you contacted the airline or FAA for current "carry-on" baggage limitations?

starbutton.gif (1142 bytes) Does the case you've designed fall within the limitations of allowable baggage size for airline transport or must it be shipped as "cargo"?

The answers to these as well as numerous other questions are available by contacting the freight company or air carrier with whom you intend shipping.

Shipping Topics To Be Familiar With

Star Case will ship in-stock products within 1-2 business days in most cases. Custom and special order products may incur a production lead-time of 5-10 days or more. It is best to determine product production lead-time at the time of order.

Shipping Notification
After the product ships, Star Case will send an email to the customer listed on the billing address of each order, with shipping information, which will contain the trucking company name, shipment-tracking number.

For all deliveries via freight truck, the trucking company will assume your business or home is open and staffed to receive deliveries Mon-Fri during normal business hours. Any and all redelivery or accessorial charges incurred at time of delivery will be billed back to the customer.

Contact the Freight Company for Delivery Appointment
Star Case does not include free delivery appointments for freight deliveries, this would incur additional fees. Because most customers would like to save this cost we ask our customers to contact the freight companies directly to coordinate deliveries. Delivery appointments are available upon request at the time of order, for an additional fee. (See additional accessorial charges below.)

Delivery Timing
If you require products delivered by a certain date, please call 800-822-7827 to verify your product availability. Please do not assume that products you can order on our web site are necessarily in stock. Star Case does not guarantee at any time a certain delivery date or time frame for delivery for any order. The listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. Star Case is not responsible for lost, misplaced, delayed shipments or damaged freight by the freight carriers.

Getting Product Off the Truck
Freight deliveries are dock to dock, which means the receiving party, is required to remove the product from the truck. Truck drivers will position the product towards the back of the trailer. Truck drivers are not responsible for removing product off of the truck. In most cases our products can be hand unloaded off of the pallet from the back of the delivery truck. Inside delivery is available upon request at the time of order. (See additional accessorial charges below.)

Inspecting for Product Damage and/or Shortage
Please be sure to check all packages for any potential damage or shortage during transit. Star Case is not responsible for damaged or missing products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage or shortage. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the Delivery Receipt.

What to Do If Product is Damaged and/or Shorted
If damage or shortage did occur during transit, any and all damage or shortage must be noted on the bill of lading (delivery receipt) in detail and signed by the driver. A copy of the bill of lading (delivery receipt) will need to be faxed or mailed to Star Case in order for a damage or shortage claim to be filed with the trucking company on your behalf. If damages or shortages are not noted on the bill of lading (delivery receipt) at time of delivery, it is the sole responsibility of the receiving party to contact the freight carrier to file a damage or shortage claim.

Lift Gate and Inside Delivery Options
Lift gate delivery service is available upon request at additional cost. If you believe you may require lift gate at delivery, please contact 800-822-7827 for assistance. This will enable you to learn more about the particulars of product packaging specific to your order. If requested and paid for at the time of order, Lift gate service will transfer the product off of the truck and onto your loading dock or curb side at the delivery site. This DOES NOT include any inside of home or garage delivery or moving the freight pallet away from the curb. (See additional accessorial charges below.)

Additional Accessorial Charges
Any and all additional charges, such as delivery appointment, lift gate service, inside delivery, change of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the customer. Any and all accessorial charges incurred at time of delivery will be billed back to the customer.

Limited Access Issues
All freight deliveries will arrive, in most cases, in a full size 42 Ft tractor-trailer truck, (such as long haul trucks you might see on the freeway system). It is the customer's responsibility to notify Star Case at the time of order, if your delivery location has potential limited access issues. In the event the truck cannot reach your location or cannot turn around in your area. Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and cannot be completed because of unknown limited access issues. (See additional accessorial charges.)

Delivery Refusal
If the customer refuses delivery for any reason, the customer will be responsible for all initial shipping and re-delivery charges. It is important to note that freight deliveries are always to loading dock or curbside even when a lift gate option is added to the order. Drivers are not obligated to deliver freight into driveways or garages. “Curbside” means next to the curb on the street.

For further questions regarding the above Star Case Shipping Disclaimer statements please contact Customer Service.

800-822-7827