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Star Case Manufacturing
Co., Inc.
648 Superior
Ave.
Munster, IN 46321
PH: (219)922-4440 FAX: (219)922-4442
(800)822-STAR
(7827)
(800)782-CASE (2273)
e-mail: star@starcase.com
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RETURN PROCEDURE
(Click for printable .html
version) 18 kb
(Click for printable .pdf
version) 32 kb |
Help Us Process
Your Return Quickly and Efficiently!
TO AVOID REFUSAL OR DELAY,
PLEASE REVIEW THIS DOCUMENT CAREFULLY
Returns will be processed once the following steps are followed. |
RETURN POLICY:
Any
product, with the exception of Custom Cases, Large Metal Racks and
LAN Stations, received that you may have ordered incorrectly and if
that product does not meet your needs, and if the product is not
defective, may be returned within 10 days after receiving. A 25%
restocking charge will be assessed. Initial freight and return
freight charges to or from Star Case are the responsibility of the
buyer. You must call and receive a Return Authorization (RA) number
and it must be clearly indicated on original packing or equivalent.
All goods must be received in new & original condition for credit to
be issued. Products returned with no RA number will be refused at
our loading dock.
Please allow 4 to 6 weeks for all Return Authorization refunds
pending verification of receipt that returned product(s) were
received by Star Case.
AT NO TIME WILL STAR CASE BE RESPONSIBLE FOR ANY COSTS RELATED WITH
THE REPLACEMENT AND/OR REPAIR OF ANY PRODUCT, INCLUDING LABOR,
INSTALLATION OR OTHER COSTS INCURRED BY BUYER.
CUSTOM CASES,
LARGE METAL RACKS
AND LAN STATIONS ARE NON-RETURNABLE
if ordered incorrectly. All sizes and detailed description of our
products are clearly indicated. Please contact STAR CASE sales for
any order assistance if you are uncertain on any feature of any
product.
NOTE: ALL RETURNS ARE
CAREFULLY INSPECTED UPON RECEIPT!
All returned
packages are thoroughly inspected in accordance with our published
INSPECTION CRITERIA listed below, and a determination will be made
if all requirements have been met for credit, replacement, exchange
or repair. Please be sure to follow these guidelines to avoid any
delay or refusal of processing your return. Any discrepancies
including, but not limited to, the following list will result in
your package being returned and credit or replacement denied.
The following INSPECTION CRITERIA is applied
to inspecting returns and issuing credit:
- Products must be returned in the original shipping container.
- Packages must include our authorized shipping label(s).
- DAMAGES: Including any dents, scratches, defacement, loose or
missing parts or abuse of item(s) being returned.
Returns processing may take up to 5 business days from the
time your return is received.
RETURNING MERCHANDISE
Due to
modern technological advances in computer aided design and
production, Star Case can begin production of your cases moments
after receiving your order. This allows us to give our customers
the fastest possible service. Therefore, we cannot accept
cancellation of any case order that is “in production”. “In
production” can be minutes after ordering your Star Case product.
Please note, CUSTOM CASES ARE NOT
RETURNABLE. Star Case shall have sole discretion as to the
credit method. We may issue a credit, ship a replacement product,
exchange or we may repair the item and return it to you. RETURNS
ARE SUBJECT TO A RE-STOCKING FEE and such returns will be for
product credit or refund at our sole discretion within 30 days of
original invoice date. Please call us at 800-822-7827 if you have
questions or for an explanation of circumstances under which a
restocking fee may be charged.
Step 1: Call for a
Return Authorization (RA) Number:
Toll-Free:
800-822-7827
Returns to our
warehouse must have a valid Return Authorization (RA) number. RA
numbers will expire after 14 days. Any attempted return without a
valid RA number will be refused and returned to you at your expense.
Step 2: Check Your
Return
ALL products
being returned must be packaged in
ORIGINAL PACKAGING.
Please include all packing materials and other documentation
included in the original packaging. A return will not be processed,
or a restocking fee may be charged in the event
ANY item(s) included in the
original shipment is not present in the returned package. In the
event that a return shipment is received improperly packaged,
altered or physically damaged our return policy will
NOT be honored.
Step 3: Ship and
Insure Your Return
We recommend you
FULLY insure the package you
are returning. THIS IS FOR YOUR
PROTECTION, in the event the package is lost or damaged
in transit. We suggest that you use a “traceable carrier” that can
provide you with “proof of delivery.” We shall not be responsible
for items that are lost or damaged in transit. Postage and handling
charges, both to and from our warehouse will be paid by you, and are
non-refundable. |