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At Star Case we believe strongly in the concept of Product Protection. We constantly communicate with our clientele, not only to hear about the good things we've done, but also to find out what more we can do to enhance our customers' satisfaction. We strive for 100% satisfaction from each and every customer we have. Granted, we love to hear the raves and compliments our customers pay us, however, we always probe for areas for improvement. In short, what can we do in the future to improve on what we've done today?
Phone:
(219)922-4440
FAX:
(219)922-4442
Toll-Free:
(800)822-STAR (7827)
(800)782-CASE (2273)
E-mail Address:
star@starcase.com
Web:
www.starcase.com
Ultimate
Product Protection can only be achieved
through Ultimate Customer Satisfaction.
DS1620 Designer Series Racks
"The home-built
equipment rack I had been using for years finally gave up the ghost,
and of course, at the most inconvenient time. So I researched online
different equipment rack manufacturers and came across Star Case. I
looked through their online catalogs and found an appropriate
solution. Then called and talked with their sales people (who I might
add were very friendly and extremely helpful) about what my needs
were. We quickly determined the proper solution and I placed my order.
The racks (and their protective transportation cases) arrived ahead of
schedule and in excellent condition. They even included my company
logo on several "bumper stickers" so that I could label these cases
with my branding (at no extra charge!). These folks at Star Case
really took care of my needs well above and beyond what I had
expected. When I need more of their products, you can bet that Star
Case will be my first choice. Thank you Star Case!"
"The Web pages and Links your corporation have created are very remarkable. Thanks for the information."
"The stucco finish fiberglass outer laminate on your cases is remarkable. We recently had to leave a dozen or so Star Cases in the parking lot adjacent to our building for several hours on a bright sunny day with the temperature approaching 100 degrees. Had these been ABS laminated cases, I'm sure you know the extensive bubbling delamination that would have occurred. Luckily, they were all Star Cases and not an ounce of delamination occurred. The interior stayed surprisingly cool as well. Thanks for an exceptional product. By the way, does Star Case have the capability of reproducing precise logos or corporate information on the outside of the case. Please respond to my e-mail address or call us."
"I wanted to thank everyone at Star Case for all your help at the 1996 Olympic Games in Atlanta. I was the Project Engineer for Technology in charge of over 200 venues. I have been working and using Star Cases for almost 15 years - half my life. Prior to accepting my position with ACOG (Atlantic Committee for the Olympic Games) I told them I must insist on Star Cases or I won't be able to accept the position. Thank you again!"
"...also, I'd like to mention that the first cases we ordered from Star case were far better than we had used in the past and had ever expected. You can be assured, you have found a new client for your product."
"Through the years Star Case has come through for us time and time again. The cases have been dropped and lasted. They have been punched by fork lifts, dropped from rear doors of 727's and been rained on so many times you would think some of them were boats not cases. To say we have given them the acid test is an understatement. The important part is they have always survived."
"Your web site is perhaps the most informative and in-depth account I've ever experienced for any product. Finally, I have a real grasp on specifying exactly what we need in the way of protective shipping cases."
"I hope your other customers are as happy with their
STAR CASES as we are with ours. Your cases have held up very well under ridiculously harsh
handling by airlines and truckers across the nation. We are also very pleased with the
excellent service we get from STAR.
Please pass along my congratulations to your designers, engineers and craftsman who build
such rugged cases. As long as there are ham-handed delivery drivers and sadistic airline
cargo loaders, we will be a Star Case User for many years to come."
"I've been more than amply satisfied with the way the cases have stood up compared to others. I would have no problem recommending your company to another. If you ever need a testimonial, give me a call!"
"Your cases truly are the alternative to the cardboard box, many of which we'd been using to transport trade show samples and other exhibit necessities. Destruction of a $7,000 laser printer in a cardboard box convinced us to convert to Star Cases."
For additional references or validation of the testimonials listed here, just call Star Case.
