Please contact customer service for more information on returning an item. Thank you.RETURN POLICY:
product, with the exception of Custom Cases, Large Metal Racks, LAN Stations
and Cut-to-Size Multi-Application Rack Rail lengths, received that you may have ordered incorrectly and if
that product does not meet your needs, and if the product is not
defective, may be returned within 10 days after receiving. Initial freight and return
freight charges to or from Star Case are the responsibility of the
buyer. Orders that are canceled prior to shipment, paid for on
credit card, will be charged a service fee equal to the transaction fees charged
by the credit card company. You must call and receive a Return Authorization (RA) number
and it must be clearly indicated on original packing or equivalent
when items are being returned.
All goods must be received in new & original condition for credit to
be issued. Products returned with no RA number will be refused at
our loading dock.
merchandise sold at reduced prices is NON-RETURNABLE. All
sales on close-out merchandise are FINAL.
LARGE METAL RACKS, LAN STATIONS ARE NON-RETURNABLE
if ordered incorrectly. All sizes and detailed description of our
products are clearly indicated. Please contact STAR CASE sales for
any order assistance if you are uncertain on any feature of any
NOTE: ALL RETURNS ARE
CAREFULLY INSPECTED UPON RECEIPT!
packages are thoroughly inspected in accordance with our published
INSPECTION CRITERIA listed below, and a determination will be made
if all requirements have been met for credit, replacement, exchange
or repair. Please be sure to follow these guidelines to avoid any
delay or refusal of processing your return. Any discrepancies
including, but not limited to, the following list will result in
your package being returned and credit or replacement denied.
The following INSPECTION CRITERIA is applied
to inspecting returns and issuing credit:
- Products must be returned in the original shipping container.
- Packages must include our authorized RA (return authorization) number.
- DAMAGES: Include any dents, scratches, defacements, loose or
missing parts or abuse of item(s) being returned.
Returns processing may take up to 5 business days from the
time your return is received.
modern technological advances in computer aided design and
production, Star Case can begin production of your cases moments
after receiving your order. This allows us to give our customers
the fastest possible service. Therefore, we cannot accept
cancellation of any case order that is “in production”. “In
production” can be minutes after ordering your Star Case product.
Please note, CUSTOM CASES ARE NOT
. Star Case shall have sole discretion as to the
credit method. We may issue a credit, ship a replacement product,
exchange or we may repair the item and return it to you. RETURNS
ARE SUBJECT TO A RE-STOCKING FEE and such returns will be for
product credit or refund at our sole discretion within 30 days of
original invoice date. Please call us at 800-822-7827 if you have
questions or for an explanation of circumstances under which a
restocking fee may be charged.
Step 1: Call for a Return Authorization (RA) Number:
Returns to our
warehouse must have a valid Return Authorization (RA) number. RA
numbers will expire after 14 days. Any attempted return without a
valid RA number will be refused and returned to you at your expense.
Step 2: Check Your Return
ALL products being
returned must be packaged in
. Please include
all packing materials and other documentation included in the
original packaging. A return will not be processed, or a restocking
fee may be charged in the event
item(s) included in the original shipment is not present in the
returned package. In the event that a return shipment is received
improperly packaged, altered or physically damaged our return policy
NOT be honored.
Step 3: Ship and Insure Your Return
We recommend you
FULLY insure the package you are
THIS IS FOR YOUR PROTECTION,
in the event the package is lost or damaged in transit. We suggest
that you use a “traceable carrier” that can provide you with “proof
of delivery.” We shall not be responsible for items that are lost or
damaged in transit. Postage and handling charges, both to and from
our warehouse will be paid by you, and are non-refundable.